Frequently Asked Questions

💻 How Do I Place an Order?

1. Visit www.bkarboretum.com and browse our live menu.

2. Add items to your cart — all bulk discounts apply automatically!

3. Enter promo codes you received by email or from our customer service team.

4. Proceed to checkout, enter your contact info, and leave any delivery notes (like time preferences).

5. Submit your order — delivery is FREE and cash only.

When Will My Order Be Delivered?

• Same-day delivery available if you order before 1 PM.

• Orders after 1 PM will be delivered the next day.

• Delivery window: 1 PM – 9 PM

• You’ll receive:
  

  • An email confirmation with your receipt and order number.

  • A text message when your order packed on the way.

💵 Payment Info

• We are cash only.

• Please have exact cash ready at the time of delivery.

❓Questions?

Reach out anytime at info@bkarboretum.com — we’re happy to help!

🚗 Want to Order with a Mobile Budtender?

Prefer a more personal touch? You can request On-Demand delivery and shop directly with one of our mobile budtenders!

📲 How to Request On-Demand Delivery:

-Text us between 1 PM and 9 PM on any of the following:

• WhatsApp: 929-404-7589

• Signal Messenger (Primary): 347-337-8241

• Signal Messenger / SMS (Alternate): 516-699-2368

• SMS (Primary): 347-337-8241

-We’ll respond promptly with an ETA and ask any info needed to get started.

👋 New Client? No Problem!

-If it’s your first time ordering, our dispatch team will collect a few basic details to streamline your delivery.

🚪 What to Expect at Delivery:

• Your driver will arrive within the given ETA window.

• You’ll get updates via text, but feel free to check in anytime.

• When your driver arrives, they’ll walk you through the daily menu.

• We are CASH ONLY — please have cash ready.

❓Questions?

Reach out anytime at info@bkarboretum.com — we’re happy to help!

🤝 Want to Refer a Friend and Earn Rewards?

Referring a friend is simple — no sign-up or referral link needed!

📣 How It Works:

1. Tell your friend about Brooklyn Arboretum and send them to www.bkarboretum.com, or have them text us using any of our contact numbers.

2. When they reach out, they just need to mention your first name and phone number.

3. Your friend will receive a FREE pre-roll as a first-time customer.

4. You’ll earn a $50 referral credit, which we’ll attach to your account.

5. We’ll notify you once your credit is active — and you can redeem it anytime online or through on-demand delivery.

❓Questions?

Reach out to us at info@bkarboretum.com — we're happy to help!

🌿 Can I Request Specific Products for On-Demand Delivery?

We do our best to keep all products stocked with our delivery team, but on busy nights, some items may sell out.

✅ To Help Us Help You:

• For On-Demand delivery, let us know what you're looking for — we’ll do our best to dispatch a driver who has it on hand.

• Looking for a specific strain, oil, or edible flavor? 👉 The best way to guarantee availability is to place an order online at www.bkarboretum.com.

❓Still Have Questions?

Reach out anytime at info@bkarboretum.com — we’re here to help!